Learn SalesForce Online Training

10506583_307891599384658_2259306603920728288_oCloud Computing is now the concept that is being put to use in our everyday lives, be it at work or in our regular lives. There are many firms and companies that provide the cloud services and many others that use them.

One of the many that provide Cloud Services is Salesforce. Many budding firms, companies and start-ups use or subscribe to these cloud services. It is necessary for freshers and students to learn about the workings of Salesforce services.


Who Can Take This Course?

Salesforce is most wanted technology in Cloud Computing. Candidates who are hoping to have an exciting career in the main Cloud Computing Platform this is the right choose because Salesforce is a hot product and has made a significant in the technology industry. Following professionals can go to this course:

  • Hoping to build they career in Salesforce.
  • Product Managers
  • IT Professionals


Students wishing to learn to use Salesforce services are expected to know about the working of Cloud. Cloud Architecture, types of Clouds, the differences between the various types of clouds. Essentially all that is to learn about Cloud.

Hands-on Experience 
MARAM Technologies  is a firm that has prior experience working with Salesforce. We employ well equipped and experienced faculty to train and teach students all about Salesforce. The faculty is always ready to imbibe all the knowledge acquired by them by spending years in the industry working with Salesforce services and products. The faculty gives the students practical assignments at a regular basis that are designed on par with the real world situations and problems. This approach prepares the students and makes them industry ready.

 Course Features

Course Duration : 45 Hrs

Highly interactive, reliable and quality learning sessions of the course are conducted by MARAM Technologies Online Trainings . For a better learning experience, the courses are divided into distinctive phases and sessions.

Hands on Experience

Every module shall be followed by a practical experience of lab exercises. At the end of the course, the students will have to build a project on the concepts that were taught to them during the course duration

24 X 7 Support

Concerned faculty can be contacted by the students if they are looking for help and assistance with respect to the course and its material. Students can approach their respective faculty to clear their quires either by email, phone or through live chat.

Job Assistance

MARAM Technologies Online Training will help students find job opportunities with the newly acquired skill set. MARAM Technologies Online Trainings has a varied bunch of Clientele around the globe, over 30+ companies in USA and India that have experience in working with different technologies. We would pass your resumes to them after the completion of the course and ensure that the students achieve 100% placements. During the testing and interview process for them, the required assistance shall be provided by MARAM Technologies Online Trainings.




Core topics of Salesforce Online Course

Could Computing Concepts

  • Introduction
  • Evolution of Could Computing
  • Comparison with Other computing techniques
  • Characteristics of Cloud Computing
  • Advantages and Disadvantages
  • Classification of Cloud Computing Services
    • PAAS (Platform As A Service)
    • SAAS (Software As A Service)
    • IAAS (Infrastructure As A Service)
  1. CRM Concepts
  • CRM Vocabulary
  • CRM Processes
    • Marketing Process
    • Sales Process
    • Support Process
  • Lead Conversion Process
  1. Creating Salesforce Developer Account
  • Salesforce Products Overview
  • Salesforce Editions
  • Creating Salesforce Developer Account
  • Salesforce overview
  1. com Products Overview
  • Overview of products
  • Sales : Sales Cloud and Jigsaw(Data.com)
  • Service : Service cloud and Remedy force
  • Social : Chatter and Radian6
  • Custom : Force.com, Database.com, Heroku
  • Appexchange
  • Editions and Pricing
  1. Salesforce Object Management
  • Standard Objects and Custom Objects
  • Creating / Editing / Deletion of records
  • Creating Custom Fields, Custom Objects
  • Field Dependency, Field History Tracking
  • Lead Conversion Process
  • Web to Lead
  • Creating Applications & Configuration
  1. Data Validation & Formula Fields:
  • Learn about Salesforce CRM Data Validation
  • Create Data Validation Rules & Formula Fields
  • Salesforce Functions for Validation Rules & Formula Fields
  • Learn about the Custom fields & Unique properties
  1. Customizing Page Layouts
  • Creating and Customizing Page Layouts (Fields, Buttons, Related Lists)
  • Page Layout Assignments
  • Creating Salesforce Business Records (Record Types)
  • Introduction to Business Processes (Lead Process, Sales Process, Support Process, Solution Process)
  • Customizing Record Types
  1. Object Relationships
  • Introduction to Relationships in Salesforce
  • Lookup Relationship, External Lookup Relationship
  • Master-Detail Relationship
  • Many – Many relationship using Junction Objects
  • Self Relationship
  • Converting Look to Master Details and Vice Versa
  • Limitations in Relationships
  1. Workflows & Approvals
  • Define Workflow
  • Set up Workflow Rules
  • Types of Workflows (Immediate, Time Dependant)
  • Set up workflow tasks ,Email Alerts, Field Updates and Outbound Messages
  • Creating Time Trigger Workflow Actions
  • Creating Email Templates (Text, HTML, Custom)
  • Introduction to Approval Process
  • Creating Approval Processes
  1. Security & Data Visibility
  • Introduction to Salesforce Security Model
  • Role Hierarchy & OWD
  • Sharing Settings & Sharing Rules
  • Profiles & Permission Sets & Users
  • Public Groups and Queues & Assignment Rules
  • Field Level Security & Object Level Security
  1. Data Management
  • Introduction to Data Loader
  • Import & Export Operations in Data Loader
  • Performing DML Operations on Records (Insert, Update, Delete, Upsert)
  • Introduction to Import wizard and Import & Export operations
  • Import wizard Vs Data Loader
  1. Service Cloud Implementation
  • Introduction to Service Cloud and Objects
  • Case Assignment Rules
  • Web to Case & Email to Case
  • Case Auto Response Rules
  • Escalation Rules
  • Entitlement Management & Service Console
  • Live Agent Setup & Configuration
  1. Customer Portal Implementation
  2. Partner Portal Implementation & Introduction to Communities
  3. Chatter Settings
  4. Creating Account Roles, Contact Roles
  5. 17Analytics in Salesforce
  • Creating Reports in Salesforce
  • Report Types (Standard & Custom)
  • Types of Reports (Tabular, Matrix, Summarize, Joined)
  • Creating Custom Report Types & Implementation
  • Scheduling the Reports
  • Introduction to Dashboards
  • Dashboard Components & Charts
  • Dynamic Dashboards

Salesforce Development Content

Introduction to Cloud Computing

Classification of Cloud Services

  • SAAS (Software As A Service)
  • PAAS (Platform As A Service)
  • IAAS (Infrastructure As A Service)

Overview of Cloud Computing Vendors

Introduction to Salesforce.com and its Services

Salesforce.com Platform (Force.com) and Benefits

  • Multitenant Architecture and Benefits
  • Overview of Apex and Visual Force
  • Overview of Tools (Developer Console, Eclipse IDE)

Apex Language:

Building Blocks of Apex

Data Types (Primitive Types and sObject Types)

Conditional Statements and Iterative Statements

Object Oriented Programming concepts

  • OOPs Overview
  • Access Specifiers
  • Classes and Objects
  • Constructors and Types
  • Inheritance and its usage
  • Abstract classes & Interfaces
  • Overloading and Overriding
  • Overview of Properties (Set, Get)

Overview of sObject Types

Collection Classes:

Overview of Collections and its Benefits

  • List Collection
  • Set Collection
  • Map Collection


Overview of Sales force Query Language (SOQL)

  • Select Statement overview
  • Retrieving Data from Objects
  • Query Conditions (Where, Group By, Having, Order By, Limit, Offset)
  • SOQL Governor Limits

Overview of SObject Relationships

  • Relationship Queries (Parent – Child, Child – Parent)

Overview of Sales force Search Language (SOSL)

  • Search content in the objects

DML Statements:

  • Overviews of DML Statements (insert, update, delete and upsert)
  • DML Operations with Conditions
  • Bulkify DML operations
  • Overview of Database Class and Methods
  • Introduction to Transactions


  • Overview of Triggers and Benefits
  • Trigger Events and Trigger Context Variables
  • Bulkify Trigger Operations
  • Trigger Execution Order
  • Recursive Triggers and Usage
  • Trigger Best Practices
  • Overview of Trigger Handler Factory

Visual Force Pages:

  • Overview of MVC Architecture
  • Overview of VF Markup and VF Controllers
  • Visual Force Page Lice Cycle
  • Visual Force Tags (Input Tags, Output Tags, Select Tags, Action Tags, Other Tags)
  • VF Controllers (Standard, Extension, Custom)
  • Pagination in Visual Force
  • Standard Set Controller Class overview
  • Creating Tab Panes and Panel Grid
  • Overriding Buttons, Links and Tabs with Visual Force
  • Validations in Visual Force (Java Script)
  • Overview of View State and Transient Variables
  • Visual Force Components and Usage
  • Governor Limits and Best Practices for Visual Force Pages

Email Programming:

  • Overview of Email Services and Messaging Namespace
  • Inbound Email Services (SingleEmailMessage, MassEmailMessage)
  • Outbound Email Services (InboundEmailHandler)
  • Governor Limits and Best Practices for Email Services

Batch Processing:

  • Overview of Batch Apex and Limits in DML Statements
  • Introduction to Database.Batchable and implementation
  • State full Batch Processing with Database.Stateful
  • Callouts in Batch Apex
  • Governor Limits & Best Practices


  • Overview of Apex Scheduler
  • Introduction to System.Schedule Interface and Methods
  • Implementing the Schedulable interface
  • Schedule the Jobs using Sales force UI
  • Tracking Schedule Job Status using Queries
  • Overview of Cron Triggers and Usage
  • Governor Limits

Test Coverage:

  • Overview of Test Coverage in Sales force
  • Writing Test Classes for the triggers, Classes Batch classes
  • Monitoring Test Coverage using Developer Console
  • Best Practices for Test Classes


  • Overview of Deployment and Organization Landscape
  • Preparing Migration Checklist
  • Deployment Tools in Sales force (Change Sets, Eclipse IDE, TFS, etc)

Version Controlling:

  • Overview of Configuration Management and Tools
  • Introduction to GitterBit and TFS (Team Foundation Server)
  • Check-in and Check-out, Creating Versions

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